NEWS
Payments: The Invisible Profit Killer in Modern Hospitality
Outdated payment infrastructure is robbing hotels of profits and a guest experience differentiator, says Global Payments’ Sean Fu
Hyatt Enters 2026 With Unscripted Milestone
In the wink of an eye, Unscripted by Hyatt gains its first members and doubles Hyatt’s presence in Vietnam
The Fairytale Story of Kurt Rufli
How a young Swiss general manager created the largest hotel chain in the early years of Thailand tourism
Why it’s Time to Reinvent the Club Lounge
The industry has successfully de-personalized the very facility it created to pamper its highest paying guests. Some brands are trying to change that
Lessons From a Retiring Hotel Industry Poster Child
He was a poster child who showed Asian hoteliers they too could rise to the top of the food chain. Arthur Kiong, managing director of Far East Hospitality, is retiring in April 2026 after 40 years in the industry. Lots of wisdom for aspiring hotel leaders in this Q&A
Integrated Resorts May be the Next Big Thing for Maldives
Raini Hamdi checks in at Fari Islands in the Maldives and discovers why integrated resorts make sense for the archipelago
Hotels Ripe for Innovation in so Many Ways, Says Disruptor Banyan Tree
Raised in a family that is no stranger to innovations, Ho Ren Yung, senior vice president of brand and commercial, Banyan Tree Group, urges the industry to see constraints such as manpower shortage, and new wellness and sustainability demands, as opportunities to innovate. Take a leaf from the Banyan Tree
Hotel Indigo Bali Seminyak Beach: The Promise vs The Delivery
This hotel holds a special place in IHG’s Indigo brand history, being the very first Indigo resort property launched globally in 2017. Here’s a review on how Hotel Indigo Bali Seminyak Beach has delivered on the brand promise
Asset Managers Rise in Asia as Chains Hobble to Support Owners
Asset management is relatively new to Asia but that is set to change as downsized chains hobble to support owners
All Exclusive is the new All-Inclusive and it’s Coming to Asia
The all-inclusive rage in the US and Europe is coming to Asia. Accor has already signed two Rixos resorts in Vietnam. But hold your horses — after four decades, Club Med has only nine resorts in operation in Asia, excluding China. Yet may be more competitors is what it takes to turbo-charge all-inclusive in the region
How to Keep a Brand Alive and Kicking
Too many brands, too little differentiation. Veteran hotel CEO Stephan Vanden Auweele writes about it and offers his views on how brands could stay current despite ever-changing needs of customers
CapitaLand Investment Acquires SC Capital Partners
A huge pull factor for CapitaLand is SC Capital Partners’ Japan Hotel REIT